FAQ

Do you have a Showroom?

Yes we do, located at 30/1353 The Horsley Drive, Wetherill Park

Do you have FREE Shipping?

Versace offers free shipping to anywhere within Australia on orders over $200.  Conditions Apply:

  • Free Shipping is to all major cities in Australia;
  • For Regional deliveries Versace will cover up to 10% of the purchase value.

You do not need to do anything to receive this offer.  This offer will be automatically applied to your checkout.

All goods will be dispatched via Regular Australia Post eParcel.

Your order must comply with the following conditions:

  • The total purchase order is over $200.
  • No Individual product is greater than 1.1 meters in width or height, less then 1% of our products would fall into this category. EG 1800mm ceiling fan extension rods.
  • Valid for online orders only.

Where do you deliver to?

Versace Lighting can deliver to any postal address in Australia

Can you deliver to a P.O. Box?

Yes, Versace Lighting can deliver to a P.O. Box

What is your delivery time?

Products listed on Versace Lighting will usually be dispatched within 5 business days. When your product has been dispatched you will receive an email notifying you.

Estimated delivery time to major cities after dispatch:

Destination Delivery Time
Sydney: 1 Business Day
Canberra: 1 Business Day
Melbourne: 1-2 Business Days
Brisbane: 1-2 Business Days
Adelaide: 3-4 Business Days
Darwin: 4-5 Business Days
Perth: 4-5 Business Days
Hobart: 4-5 Business Days

 

What are the delivery costs?

Delivery costs will vary depending on product size/weight and delivery location. Some products will have multiple shipping options for standard or express shipping. Versace Lighting does offer free shipping for orders over $200. For orders less than $200 charges will be calculated in the shopping cart.

Should you want a quote simply add the product into your cart and enter your postcode to get an estimate for your shipping.

Do I get an Invoice with my order?

All items are dispatched with a Tax Invoice.

What happens if my item is not available?

We try and keep our website as up to date as possible, however occasionally an item may be discontinued. In this case you will be notified that your order has been canceled and all funds will be reimbursed.

Why did I only get part of my order? Where is the rest of my order?

Some of the selected items may not be in stock and have to be backordered. This will result in available items being sent earlier then backordered items. The backordered items will be sent as soon as they become available.

How can I check the status of my order?

Once an order is shipped an email is sent with the order number and contact us to track the progress of the delivery.

What happens if I am not home to accept delivery?

Our carriers require a signature upon delivery of items. If no one is present upon delivery the carrier will leave a calling card explaining how to collect your items or arrange another delivery time. In some cases the carrier will notify you that your items can be collected from the nearest Post Office.

If you would like you good to be left in a secure location at the given address then an email authorising this must be sent after purchase.

Can I have my items delivered on a Saturday?

Versace Lighting does not deliver on weekends.

I have special delivery needs?

If you require special delivery contact us.

Do you ship internationally?

We currently do not ship internationally but are able to organize if required.

Why does the purchased item look different to the picture on display?

Pictures of most items are provided by the manufactures and are taken professionally. This sometimes translates to products looking different with colours and sizes. Please make sure to read the specifications regarding item colour and dimensions.

Who do I contact if I receive a damaged item?

If you receive a damaged item please contact us. We will make the appropriate arrangements to have a replacement sent to you.

How do I return my item?

Please see our Returns Policy and contact us.

When will I be credited for my item?

After we receive and access the product we will credit you with the appropriate amount.

Replacing broken parts?

Replacing broken parts can sometime be difficult as products get discontinued with the constant evolution of lights. However Versace Lighting will attempt to chase down required parts previously bought from Versace Lighting. Simply email Versace Lighting with the Product details and description of broken part and Versace Lighting will notify you if a replaceable product is available. Please email infot@versacelighting.com.au

Do you reimburse the expense incurred for an electrician to reinstall repaired or replacement items?

No, unfortunately we will not credit you for any expense incurred with installation. We are only responsible for the product and will only replace the defective item for a new item with shipping included. The shipping method will be the same as the original order, standard or express. Should you wish to upgrade your shipping to express you will be charged the price difference.

Is it safe to use my credit card?

Yes. Versace Lighting offers the latest in safe and secure online shopping by utilizing the latest Secure Socket Layer (SSL) technology to make Versace Lighting as secure as possible. Versace Lighting uses the world’s leading provider of online security with VeriSign SSL certificates.

Do your products come with a warranty?

Yes. All products come with at least 12months warranty. Some products have longer warranties provided by manufacturers and will be stated on box.